Brand Promise



At Elite Services our promise can be summed up in one word: Respect. Respect for our customers, industry partners, employees, and the animals in our care.


  • We are dedicated to industry best practices and base all of our activities on National Codes of Practice.


  • We take a proactive leadership role in bringing best practices to our industry.


  • Animals in our care are handled and transported with respect.


  • To ensure that our promise extends to everyday practices, we are committed to show consideration and respect for others in the workplace.


  • At Elite, we’re serious about our promise. Success to us means respect for our customers, industry partners, employees and animals in our care.




  • Continued training for our employees on humane handling and animal care
    • Regular toolbox meetings with our crews


  • We treat customer property with respect and responsibility
    • We perform weekly follow-up calls to receive customer feedback and satisfaction


  • We adhere to research-based industry standards
    • All of our Standard Operating Procedures are based on National Codes of Practice


  • We provide employees with a safe and respectful working environment
    • Included in the New Staff Orientation, employees are guided through a workplace safety module
    • We make sure employees know their responsibilities and the process for preventing and eliminating unacceptable behavior


  • We have set up an anonymous whistleblower program
    • Our New Staff Orientation and posters in the crew vehicles outline how employees can effectively report any concerns


  • We are industry advocates, showing leadership and commitment to humane animal care
    • We play an active role in our industry’s boards, associations and other working groups


  • We have implemented an internal audit program to ensure industry codes of practice are being met
    • Various members of management do monthly audits of all crews and practices